| FREIGHT
RECEIVING INSTRUCTIONS |
| |
| Make
your notes on the paper work you sign! |
| 1. |
Inspect
the outside of all cartons for damage (tears, holes, footprints,
abrasion marks, etc.) Open to inspect while driver waits
(they are required to do so), and make sure the driver acknowledges
any damage you find. If you do not inspect your
mirror before the trucker leaves, you may waive your right
to collect damages.
|
| 2. |
Please
remove mirror from box and carefully peel the protective
plastic cover off the mirror face, and then inspect the
mirror surface for any signs of damage. Be sure to make
a notation on delivery driver's paperwork describing any
box damage you notice to help us in the event of
a concealed damage claim becomes necessary.
|
| 3. |
If
merchandise is damaged, please note the number of units
damaged on the delivery driver's paperwork, sign, and keep
your copy. Keep damaged merchandise in its original
shipping box. DO NOT refuse it or allow
the driver to take it (it will slow down the claim process.)
Immediately call ALVA's at (800) 403-3447 and inform us
of any damage. We are available 24 hours, 7 days a week.
We will process all paperwork and file a claim on your behalf.
We will also expedite a replacement if necessary.
|
| 4. |
If
damage is not noticed at time of delivery, please be aware
that a concealed damage claim cannot be made
after 5 days from receipt of merchandise, and
it is much more difficult to prove.
Once again, call immediately within that time frame and
we will handle the rest. Be sure to keep the original shipping
carton and the paperwork that you signed with your notes. |
| |
| Alva's
recommends that all prospective Mylar mirror customers obtain
a 12" x 8" sample of the mirror panel from us before
purchase to ensure that the product is appropriate for their
needs. Due to the uniqueness of this product, most people
are not familiar with it. |
| |
| All
customers must pay Alva's standard return policy of 25% re-stock
fee if an order is cancelled after 24 hours of being placed,
in addition to shipping fees if the order has already been
shipped. This is why we encourage you to see a sample before
purchase. |
| |
| Have
your copy readily available when your order arrives to ensure
the condition of all packages. |
| |
| All
freight quotes are good for 30 days only. |
| |
MYLAR
MIRRORS CLEANING INSTRUCTIONS |
| |
If
your mirror has accumulated excessive dust and debris, before
attempting to clean the mirror, use compressed air (i.e.
Dust Off which can be found in most photographic stores)
to make sure all dust and debris are off the mirror.
Use
a clean 100% cotton or optical grade cleaning cloth (no
lint) and Windex. Apply Windex to cloth until cloth is damp
(saturated) but not dripping. Clean the mirror in one direction
then stroke using a fresh part of the cloth after each pass. |
